Delivery Policy

1. Delivery-service scope

Printify.ae is a delivery-service-only photo and print platform. Online requests are delivered only to eligible Dubai addresses after the team confirms the file/proof, production timing, and payment route.

Printify.ae operates from a printing hub in Al Quoz. Orders are placed online, support is handled through tracked enquiries, and delivery is arranged to eligible addresses once the order details, production timing, and payment route are confirmed.

We do not operate a public walk-in counter, offer public phone support right now, or list branch locations for walk-in service. Any location or Business Profile details shown by Printify.ae will match the real service model.

2. Delivery timings

Delivery timings shown on the website or during checkout are target estimates unless Printify.ae expressly confirms a guaranteed slot in writing. Production time, file approval, payment confirmation, address eligibility, courier availability, building access, traffic, weather, and operational events can affect delivery timing.

3. Customer address responsibility

Customers must provide complete and accurate delivery details, including:

• recipient name and reachable phone number;
• area, street, building, unit, floor, office, reception, or villa details;
• delivery notes, access instructions, parking/security details, and preferred handover point;
• any deadline, event, office hour, or recipient availability constraint before the order is confirmed.

4. Failed delivery

If delivery fails because the address is incorrect or incomplete, the recipient is unavailable, phone calls are not answered, access is blocked, or the customer requests a change after dispatch, the customer may need to pay the additional courier or redelivery cost before Printify.ae can arrange another attempt.

Address, recipient, and timing changes must be requested before dispatch preparation starts. A support message does not pause dispatch or change the courier instruction until Printify.ae confirms the update.

5. Courier or Printify.ae-caused delivery issues

If Printify.ae or its delivery partner causes wrong delivery, delivery damage, or an avoidable failed delivery,Printify.ae may arrange redelivery, reprint, replacement, or refund review according to the Refund, Reprint and Cancellation Policy. Photos, order number, delivery evidence, and inspection may be required.

6. Delay responsibility

Printify.ae is not responsible for delivery delays caused by incorrect details, unavailable recipients, building access, customer-requested changes, courier disruption, traffic, weather, government action, emergencies, force majeure, or events outside our reasonable control. If Printify.ae causes a meaningful delay before dispatch, we will review reasonable remedies case by case.

7. Print delivery scope

Print delivery is currently Dubai-only. Next-day, same-day, express, and remote-area surcharge options are shown during checkout where available for the order, address, cut-off time, and production capacity.

Next-day delivery is AED 10 and becomes free when the pre-delivery production subtotal is at or above AED 149. Same-day delivery is AED 29 and becomes free when the pre-delivery production subtotal is at or above AED 450, express 4-hour delivery is AED 99, and remote Dubai areas add AED 20. Remote Dubai areas currently include Jebel Ali, Emaar South, Dubai South, Al Qudra, Dubai Silicon Oasis, Dubai Investment Park (DIP), Expo City, Al Maktoum, International City, Warsan, Academic City. Same-day and express require at least AED 50 in pre-delivery production subtotal after discounts, including paper and binding, but excluding the AED 30 minimum top-up, delivery fees, and remote-area surcharges.

9. Delivery areas page

The current public delivery-area summary is available at /delivery-areas. It explains where document-printing and delivery services are currently offered, how remote-area surcharges work, and what address details are needed for delivery.